Refund policy
Thank you for shopping with yiwuyeqie.shop. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original packaging with all tags, accessories, manuals, and parts included.
Return Requirements
To start a return, please contact us at service@yiwuyeqie.shop with the following information:
- Your order number
- The email address used to place the order
- The reason for return
- Photos or videos of the item, if the product is damaged, defective, or incorrect
Please do not send any items back without contacting us first. Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return:
- Used, worn, washed, altered, or damaged items
- Items without original packaging, tags, accessories, manuals, or parts
- Clearance, final sale, or customized items
- Gift cards
- Personal care, hygiene, or intimate items, unless defective or incorrect
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at service@yiwuyeqie.shop within 7 days of delivery.
Please include your order number and clear photos or videos showing the issue. After verification, we may offer a replacement, refund, or another suitable solution.
Return Shipping Costs
If the return is due to our error, such as a defective, damaged, or incorrect item, we will cover the return shipping cost or provide another appropriate solution.
If the return is due to personal reasons, such as ordering the wrong item, changing your mind, or no longer wanting the product, the customer is responsible for return shipping costs.
Original shipping fees, customs duties, taxes, and other service charges are non-refundable unless required by law or unless the return is due to our error.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or payment provider may require additional time to post the refund.
Exchanges
If you would like to exchange an item, please contact us at service@yiwuyeqie.shop. Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer a refund or another suitable solution.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible at service@yiwuyeqie.shop.
Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after receiving the item.
Failed Delivery or Refused Packages
If a package is returned to us due to an incorrect shipping address, failed delivery, refusal, or unpaid customs duties/taxes, we may deduct the original shipping cost, return shipping cost, customs fees, or other related costs from any applicable refund.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: service@yiwuyeqie.shop
Business Name: Yiwu Yefa E-commerce Firm
Address: Room 205-3, No. 2, Building 11, Younan Residential Area, Fotang Town, Yiwu City, Jinhua City, Zhejiang Province, China